"As the minister in the UK government responsible for digital engagement", he appears to be impressed by a US Air Force Blog Response flowchart: and seems to think that British Civil Servants could benefit from it.
Leaving aside the fact that not even the US Air Force actually follows this flow chart consistently, there are certain concepts, which are totally alien both to the British Civil Service, and to their Labour party political commissars and spin doctors, especially that of true Transparency.
I am not sure which members of this Labour government I hate more: people like Gordon Brown and Peter Mandelson who seem to know what they are doing and seem to take a perverse pleasure in keeping power whatever the cost to the Country, aspiring leaders like the Miliband brothers, Ed Balls and Harriet Harman who are so, so eager for ultimate power that you can see the ambition dripping from every pore of their bodies or the apparatchiks like Hazel Blears, Jacqui Smith and Geoff Hoon who would parrot any line they are being fed if instructed so to do.
What I do know is that I hate them all, I hate what they have done to this Country and what they intend to do to it.
I hate their lies, their misrule, their transgressions that go unpunished and the way that whatever goes wrong they feel they can blame the last Conservative government rather than themselves.
I hate the way that they have so politicised the public institutions of this Country that any incoming alternative Government will need more than 20 years to start to reverse the institutional bias.
I hate the way that their mistakes are covered up by the BBC; no longer an independent broadcaster but now an arm of the Labour government.
I hate the way that opponents are labelled "racist", or "nasty" or "little Englanders".
I hate the way that this Labour government have ruled as if they really are "the political wing of the British people" and as a result have trampled on all opposing opinion.
I hate the way that this Labour government have, over and over again, "played the man" rather than the argument; all but destroying dissent as a result.
I hate the way that they have split up the UK for their political advantage and destroyed many of the traditions of England along the way.
Above all I hate the way that this once great Country, a place I have lived in all my life, has been systematically turned into a place that I can no longer feel proud of, no longer love, no longer want to live in.
For all of these reasons and more, this Labour government have made me both sad and very, very angry.
Presumably this would be filtered out under the US Air Force / Tom Watson approved British Civil Service flowchart as a "Rager", when actually it is deserving of a considered response to an "Unhappy Customer".