Yet Another Twelve Weeks gone !
Why is the Information Commissioner's Office so permanently under resourced ?
Note that there is not even a guesstimate of when they are going to even allocated the complaint to a case worker,let alone when they will make's decision.
From: casework@ico.gsi.gov.uk
To: {email address]
Date: Thu, 19 Mar 2009 06:01:06 -0800
* Party Name19 March 2009
CASE REFERENCE NUMBER FS50216168Dear [name]
We last wrote to you on 18 DECEMBER 2008 about the Freedom of Information complaint you made to the Information Commissioner. This complaint concerns the handling of the request you made to the Her Majesty's Revenue and Customs on 28 January 2008. This request concerns the special categories used by HMRC, for whom security is a higher priority.
I am writing on behalf of the Police, Justice and Taxation Team (Team 2) to inform you that regretfully your case is still waiting to be allocated to a case officer. Until your case is allocated we are not able to provide any substantive information about the progress or
content of your caseThe office has been dealing with a very high volume of complaints since January 2005. This has created a significant back log of cases which are being addressed as quickly as possible, though in many instances resolving those cases is proving to be a very lengthy
process. We appreciate that this situation is both undesirable and extremely frustrating. However, we would like to assure you that every possible effort is being made to alleviate the delays and we will allocate your case once it gets to the front of our queue.Please accept my apologies for the delays you will experience prior to this case being allocated. We will write to you again every twelve weeks to inform you of the status of your complaint in relation to Team 2's queue and we will notify you when a case worker is assigned to it.
You can respond by replying to this email to mail@ico.gsi.gov.uk[1] quoting reference FS50216168.
Yours sincerely
David McNeil
Complaints Officer
Team 2 - Police, Justice and Taxation
THE INFORMATION COMMISSIONER'S OFFICE
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__________________________________________________________________
http://www.ico.gov.uk or email: mail@ico.gsi.gov.uk
Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF
Tel: 01625 545 700 Fax: 01625 524 510
Links:
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[1] mailto:operationssupport@ico.gsi.gov.uk
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