Grandfather Clocks

ONLINE SERVICE CENTER

Our Online Help Center is available 24/7.

All requests will be responded to within 24 hours, Monday through Friday.

Please click on the links to get answers to your questions and submit your requests.

Please click on the link to submit your request.

CANCELING YOUR ORDER
CHANGING YOUR ORDER
RETURNING A PRODUCT
PROCESSING YOUR REFUND
REDEEMING COUPONS / GIFT CERTIFICATES
QUESTIONS ABOUT OUR PRODUCTS

TRACKING YOUR ORDER
TECHNICAL OR WARRANTY SUPPORT
ITEM DEFECTIVE / MISSING PARTS
ITEM NOT WHAT YOU ORDERED
DAMAGED ITEM RECEIVED
Grandfather Clock Setup Request

CANCELING YOUR ORDER

We will do our best to cancel your order, but if it has been sent down to the shipping department, it can no longer be canceled. Once shipped, it will need to be returned to us by you according to our Return Policy.

To cancel your order, please submit the form below. This request will be reviewed within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
*Reason for canceling Order :**
*Do you understand that this order change request is not guaranteed? :**	"Yes is required"


* Required Field

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CHANGE ORDER REQUEST

We will do our best to change your order, but if it has been sent down to the shipping department, we will not be able to make any changes. Please submit the form below. This request will be reviewed within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
*Reason for Changing Order :**


* Required Field

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RETURNING A PRODUCT

We are happy to assist you in your return. Before submitting a Return Request, please carefully review our Return Policy.

After you submit the Return Request below, your request will be reviewed by our staff within 24 hours, Monday through Friday, to confirm you are eligible for a return. After that, an email with return instructions and your RMA# (Returned Merchandise Authorization) will be sent to you within 24 hours, Monday through Friday.

IMPORTANT: This request is not for damaged or defective items. If your clock is defective or not working properly, click here to submit a request. If your clock arrived damaged, please click here to submit your request.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
*Reason for return :**
*Do you have the original packaging including all manuals & instructions? :** (The original packaging & manuals and instructions are REQUIRED for all returns.)

*Did you open the outer shipping box already? :** (This is the shipping box where the original shipping label is attached)



* Required Field

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PROCESSING YOUR REFUND

Refunds on qualified returns will be issued with 20 business days of receipt or the returned item. Please carefully review our Return Policy for all conditions and fees that will affect your refund by clicking here.

If the item was received at the return address over 20 business days ago and you would like an updated status of your refund, please submit the form below. This request will be reviewed within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)

RMA# * All return items must be authorized with an RMA#.

Tracking Number for the returned package.


* Required Field

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REDEEMING A COUPON OR GIFT CERTIFICATE

Once you have placed your item in the Shopping Cart and clicked on “CHECKOUT”, you will be brought to the Checkout Page. Scroll down to the “Other Information” section. Under “Coupon Code / Promotional Code (Optional)”, enter your coupon code or gift certificate number (no spaces; not case sensitive) in the box and click “Apply”. If it is a valid code, your discount will immediately show in the “Your Order” section in the upper right hand corner of the page.

If your coupon or gift certificate code is not working, please call (866) 509-6075.

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QUESTIONS ABOUT OUR PRODUCTS

We’re happy to answer any questions you may have about our products. Please submit the form below. We will review your request within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
*Day Time phone# :**
Email :
	(Please provide an email address for quicker service)
*product Id :**
Product Questions *


* Required Field

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TRACKING YOUR ORDER

If you provided your email address when you placed your order, you will be sent your tracking key information by email as soon as it is available. If you did not provide your email address, or believe you should have received the tracking already, please submit the request below. Your request will be reviewed within 24 hours, Monday through Friday.

NOTE: Please check the spam and junk folders of your email account before submitting this request, as tracking emails can occasionally end up there.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
Have you checked your email for your order status? :	Yes, but I have questions.
	No.
Detailed Message :


* Required Field

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TECHNICAL OR WARRANTY SUPPORT

NOTE: This service is only for existing customers of the Grandfather Clock Company. If you purchased your clock somewhere else, you must contact that store or the manufacturer for assistance.

Please submit the form below if you are looking for technical support from the manufacturer or believe you have an issue covered by the manufacturer’s warranty. We will send your request on to the manufacturer for resolution. Your request will be reviewed within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
E-mail Address :
	(Please provide an email address for quicker service)
*Day Time phone# :**
Order Number:
	(Starting with 30-)
Provide a detailed description of the issue:


* Required Field

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ITEM DEFECTIVE / MISSING PARTS

We apologize for any inconvenience.

If you detect any damage to the shipping crate or to the clock after it has been uncrated, please go to our DAMAGED ITEM RECEIVED section for instructions.

If you find any parts to be missing, please submit the form below. Your request will be reviewed within 24 hours, Monday through Friday.

Please check all packing materials for your missing part(s) before submitting this request

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
Which part is needed?:
*Detailed Message :**


* Required Field

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ITEM NOT WHAT YOU ORDERED

If you believe you have received the wrong item, please submit the form below. If you have not uncrated the clock, please leave it in its crate. We may need a picture of the item and/or the manufacturer’s label with the item number to facilitate your request. If so, we will notify you. Your request will be reviewed within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
Product ID Received:
(please provide the product number on the product box. It should be located on the top or right below the bar code.)
*The description of the wrong item :**
*Do you have the original packaging including all manuals & instructions? :**	"YES" is required
(The original packaging & manuals and instructions are required for all returns.)


* Required Field

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DAMAGED ITEM RECEIVED

It is important to inspect your order as soon as it arrives while the delivery person is still with you. If there is any damage to the shipping crate that may have damaged your item, point it out to the delivery person so they can note it on the order, and then refuse the delivery.

If, after you or the Set Up technician uncrates your item, you discover any damage, please immediately submit the form below. Pictures of the damage may be needed. Your request will be reviewed within 24 hours, Monday through Friday.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)
*The detailed description of the damaged item :**
*Was the shipping box damaged? :**
*Have you notified the shipping carrier regarding this damaged package? :**
*Do you have the original packaging including all manuals & instructions? :**
(The original packaging & manuals and instructions are required for all returns.)


* Required Field

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GRANDFATHER SETUP REQUEST

Grandfather clock setup is very easy! Normally, it will take only around 10 to 15 minutes to setup your grandfather clock. A setup DVD is included with your purchase for most grandfather clock purchase. Please click this link to view the grandfather clock setup video from the manufacturer (It will take a few minutes to open this link).

This service is only for customers of the Grandfather Clock Company. If you need the clock set up service, please submit the form below.

This request will be reviewed within 24 hours, Monday through Friday. A technician will contact you directly to make an appointment convenient for you to set up your grandfather clock.

*First Name :**
*Last Name :**
Email :
	(Please provide an email address for quicker service)
*Day Time phone# :**
*Order Number :**
	(Starting with 30-)


* Required Field

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