Grandfather Clocks

ONLINE SERVICE CENTER

Your satisfaction with our products & services is extremely important to us. If you have any questions, please feel free to contact our Online Service Center.

Our Online Customer Service is opened 24 hours per day, 7 days a week. After you submitted the request, our customer service staff will be immediately notified and will start to work on your request. Most requests will be responded within 24 to 48 hours.

Please click on the link to submit your request.

May I Cancel My Order?
May I Change My Order?
How to Cancel Back Order?
How to Return/Exchange Products?
When Will I Receive the Refund?
How to Redeem Coupon / Gift Certificate
Found Lower Price
Product Questions
Easy Payment Plan - Pay Monthly
Management Contact

Track Order
Ship Date
Special Shipping Instructions Request
Warranty Technical Support Request
Defective or Item Not Working Properly
Part Needed (part missing or for repair)
Wrong Item Received
Item Lost In Transit
Damage Item Received
Grandfather Clock and Furniture Items Delivery Information
Grandfather Clock Setup Request

Can I Cancel My Order?

Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team; We regret that we can't cancel any orders once we receive your orders. However, if an item is on back order, your order can be cancelled according to our Back Order Policy.

If you'd like to return your item, please refer to our return policy.

CHANGE ORDER REQUEST

If you would like to change your order, please submit the form below, and we will attempt to change your order for you.

We do not guarantee that your order can be changed. If your order has been processed or shipped, we are unable to change your order.

This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
*Please Select a option :**	Change to Another Item:

	Others

*Reason for Changing Order :**
*Do you understand that this order change request is not guaranteed? :**	"Yes is required"

BACK ORDER CANCELLATION REQUEST

If you'd like to cancel your Back Order, please submit the form below within 72 hours from your invoice date. However, if your back order has been processed or shipped, we will be unable to cancel your back order.

This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
*Please Select a option :**	Exchange for Another Item:

	Cancel this back order:
	Others:

*Reason for canceling Order :**
*Do you understand that this order change request is not guaranteed? :**	"Yes is required"

RETURN / EXCHANGE REQUEST

If you'd like us to ship another item BEFORE we receive the return, please place a NEW online order, and select OPTION 1 below.

We are sorry to hear that you'd like to return the merchandise(s).

Step 1) Submit the Return or Exchange Request below
Step 2) An RMA# will be sent via Email within 3 to 7 business days Monday through Friday if the item is qualified for return or exchange.
Step 3) Returning Product with an RMA#

Note:
This Return/Exchange Request is not for damaged or defective item.
If the item is defective not working properly, please click here to submit request.
If the item is damaged, please click here to submit request.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
*Reason for return :**
*Please Select return option :**	OPTION 1:
	I already placed another NEW order with the Grandfather Clock Company. Please ship my NEW order ASAP and I will return the item I just received. My new order#:

	OPTION 2:
	Quick Exchange for another Item#:

	I haven't placed another new order. I want the Grandfather Clock Company to enter a NEW order for me. the Grandfather Clock Company will charge the original payment method and ship the exchange item BEFORE the Grandfather Clock Company received the return.
	OPTION 3:
	Normal Exchange for another Item#:

	I want the Grandfather Clock Company to ship exchange item AFTER the return has been received.
	OPTION 4:
	Replace with same item
	OPTION 5:
	Request refund only
	OPTION 6:
	Others

*Do you have the original packaging including all manuals & instructions? :** (The original packaging & manuals and instructions are REQUIRED for all returns.)

*Did you open the outer shipping box already? :** (This is the shipping box where the original shipping label is attached)

*Do you understand that this order change request is not guaranteed? :**	"Yes is required"

NOTE: This Return/Exchange Request will be reviewed and the RMA# will be e-mailed in 3 to 7 days.

REFUND FOLLOW UP

If refund or exchange complies with our policy, RMA terms, and conditions, it will be processed within 15 to 20 business days approximately once your return item is received and also inspected.

If the item has been delivered to the return address on the RMA over 15 business days and you would like to follow the refund, please submit the form below.

This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :

RMA# All return items must be authorized with an RMA#.

Tracking Number for the returned package.

What date was the package delivered to the RMA address?

Has the returned package been delivered to the RMA address over 15 WORKING days?	"Yes is required"

The detailed description of the issue

How to Redeem Certificate/Coupon Code

Add the item you'd like to order to your shopping cart. Click on Checkout

Checkout page 1: Fill in your Bill to & Ship to information. Click on Continue

Checkout page 2: Enter the Certificate or Coupon Code in the box: "(Optional) Redeem Certificate/Coupon Here". Click on Continue

FOUND LOWER PRICE

If you have any questions regarding our products, please, please submit the form below.

*First Name :**
*Last Name :**
Day Time phone#* :
Night Time Phone# :
Email :
Invoice Number :
*product Id :**
The website link that contains lower price
heir price including shipping
Detailed Message

PRODUCT QUESTIONS

If you have any questions regarding our products, please, please submit the form below.

This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Day Time phone# :**
Night Time Phone# :
Email :
Invoice Number :
*product Id :**
Product Questions

Easy Payment Plan(Layaway)

Easy Payment Code:

EASYPAYMENT50%PERMONTH Pay 50% for 2 Months Minimum order: $350

Separate Your Payment for 2 Months! No Credit Check required! No Interest!

Instructions:

Simply enter Easy Payment Code: EASYPAYMENT50%PERMONTH during checkout.The amount for first second payment will be displayed as the order total.Once the final payment is received, the order will be shipped.

Your order will be shipped after we receive the full payment (1st and 2nd Payment).

Easy Payment Amount: We will charge the 2nd payment during the next month.
Using the "Easy Payment" service, you agree to have your credit card charged for two "Easy Payment" payments, one at the time of the order and one the next month.

MANAGEMENT CONTACT

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
Detailed Message :

TRACK ORDER

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
Have you checked your email for your order status? :	Yes, but I have questions.
	No.
Detailed Message :

Order Processing & Shipping Estimate:

FREE SAME DAY PROCESSING + FREE QUICK SHIPPING! Order Now!

We strive to ship your orders as quickly as possible. We provide "FREE" Same Business Day Order Processing for most orders.

Most orders will be entered in shipping within 24 hours - "SAME BUSINESS DAY" or "NEXT BUSINESS DAY"*.

We ship most of our products via UPS or FedEx ground. Once shipped, it will take an additional 1 to a few business days to deliver.

For grandfather clock or furniture item delivery, please click here to read more.

How To Expedite your order

* ESTIMATED SHIP DATE - for Most Orders

Product ID Prefix	Ship Date for Most Products	Warehouse Location
CGS	1-2 business days	East or West coast warehouse
CHK	2-4 business days	East or West coast warehouse
CHM	1-2 business days	East or West coast warehouse
CRP	3 to 4 business days**	East or West coast warehouse
CRW	2 business days	East or West coast warehouse
DCB	1-2 business days	East or West coast warehouse
DCH	Next business days	East or West coast warehouse
DCI	1-2 business days	East or West coast warehouse
DCT	1-2 business days	East or West coast warehouse
ENG	1-3 business days**	East or West coast warehouse
EST	1-2 business days	East or West coast warehouse
EUG	1-2 business days	East or West coast warehouse
GAR	1-3 business days	East or West coast warehouse
GBS	3-4 business days	East or West coast warehouse
GDK	1-2 business days	East or West coast warehouse
GGW	Same or Next business days	East or West coast warehouse
GSK	1-2 business days	East or West coast warehouse
GTB	1-2 business days	East or West coast warehouse
GTM	Same or Next business days	East or West coast warehouse
GWW	1-2 business days	East or West coast warehouse
HPS	Same or Next business days	East or West coast warehouse
JCR	3 to 4 business days**	East or West coast warehouse
JHE	1-2 business days	East or West coast warehouse
JHE GrandfatherClock	5 to 7 business days	East or West coast warehouse
JPK	A few business days	East or West coast warehouse
JTW	3 to 4 business days**	East or West coast warehouse
JCR	1-2 business days	East or West coast warehouse
K8M	1-2 business days	East or West coast warehouse
KBT	2-3 business days	East or West coast warehouse
KJS	A few business days	East or West coast warehouse
LAK	1-2 business days	East or West coast warehouse
LLC	1-2 business days	East or West coast warehouse
LUT	1-2 business days	East or West coast warehouse
MG8	5 to 10 business days	East or West coast warehouse
MHE	1-2 business days	East or West coast warehouse
NFA	1-2 business days	East or West coast warehouse
NOS	1-2 business days	East or West coast warehouse
NSC	1-2 business days	East or West coast warehouse
NTM	2-3 business days	East or West coast warehouse
NVC	1-2 business days	East or West coast warehouse
NYC	Next business days	East or West coast warehouse
NZA	1-2 business days	East or West coast warehouse
PAS	1-2 business days	East or West coast warehouse
PCG	3-5 business days	East or West coast warehouse
PJS	1-2 business days	East or West coast warehouse
PLR	1-2 business days	East or West coast warehouse
PLS	1-2 business days	East or West coast warehouse
PWA	2-3 business days	East or West coast warehouse
RCA	1-2 business days	East or West coast warehouse
RHB	5-10 business days	East or West coast warehouse
SNX	1-2 business days	East or West coast warehouse
SPA	1-2 business days	East or West coast warehouse
PLS	1-2 business days	East or West coast warehouse
TFT	2 to 4 business days	East or West coast warehouse
TKC	1-2 business days	East or West coast warehouse
THD	1-2 business days	East or West coast warehouse
TAH	1-2 business days	East or West coast warehouse
TBM	2-3 business days	East or West coast warehouse
TLN	2-3 business days	East or West coast warehouse
TTE	5-7 business days	East or West coast warehouse
UBC	Next business days	East or West coast warehouse
UBD	Same or Next business days	East or West coast warehouse
UBK	Next business days	East or West coast warehouse
UBS	1-2 business days	East or West coast warehouse
UCN	3-4 business days	East or West coast warehouse
YBS	1-2 business days	East or West coast warehouse
Engraved Plate	7 to 15 business days	East or West coast warehouse
Free Plates/Gifts/p>	7 to 15 business days	East or West coast warehouse

*Note:

Occasion date on your order (if you indicated) is only for reference only. We are unable to guarantee that you will receive your order by the occasion date.

We provide FREE ground shipping for most areas. We always strive to ship your orders as quickly as possible. Please understand that we are unable to guarantee any ship dates or delivery dates for free ground shipping services that we offer. The shipping business days are from Monday through Friday except holidays. If you need to receive your order by a certain date, we recommend you to ship your order via Air shipping (Expedite your order).

For custom made products, it will take at least 8 to 10 business days to ship. Custom made orders cannot be cancelled or returned.

**For globe items, some globes will be shipped directly from the manufacturer and the globes will be made with the current world map prior to shipping. Some globes are made to order and may take up to 7 to 15 business days to ship approximately.

Ship Date Policy >

SPECIAL SHIPPING INSTRUCTIONS FOR YOUR ORDER

Due to our commitment to process orders quickly, once the checkout process is complete, we immediately submitted your order to our order processing team.

If you have any special shipping instructions for your order, please submit the form below. We do not guarantee that this request can be made. If your order has been processed or shipped, we will be unable to put this special instructions for your order.

This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
Special Shipping Instrunctions:
*Do you understand that this order change request is not guaranteed? :**	"Yes is required"

Request Technical Support Contact Information

This request is available for existing GIFT THEORY customers ONLY.

Requesting the manufacturer tech support's contact information, please submit the form below. This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*E-mail Address :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
Provide a detailed description of the issue:
*Is item in the original packaging including the original shipping label, all manuals & instructions? :**
(The original packaging & manuals and instructions are required for all returns.)


Please review our posted policy. When you click on Submit bottom, you have read and agreed our posted policy.

Item Not Working Properly

We are sorry for the difficulty with your product. All products we sell have been tested prior to leaving the manufacturing facility.

Most products require slight adjustments and some assembly in order to make them work properly.

Most new clocks or watch products need to run at least 3 to 5 days to allow the product to adjust to the correct time. We suggest always using new Alkaline batteries for all quartz clocks.

After 3 to 5 days later, if you still have problems with the product, please first contact the manufacturer technical support to resolve your issue. Most issues can be resolved over the phone. Issues such as hands not moving or loose, pendulum not moving, or item is not keeping time are easily resolved.

A new replacement merchandise, new replacement parts, or arrange adjustment/repair at no cost if it is covered by the manufacturer's warranty.

(Restrictions apply, view details)

Your Options:

Option 1) Request the manufacturer support's contact information >>

Option 2) I have contacted support, and I need further assistance >>

Option 3) I have NOT contacted support, but I need your assistance >>

Option 4) I Prefer to return or exchange the item >>

PART NEEDED / PART MISSING

This request is available for existing GIFT THEORY customers ONLY.

We do "not" sell parts. However, if you cannot locate some parts in the shipment that you just received, or if you just received the merchandise but you need replacement parts (such as movements, etc.), please submit the form below.

Typically, some of the part(s) are wrapped up and taped to the side of the cardboard used for packing the clock - Sometimes they are hard to see. Please verify this before submitting this request.

This request will be reviewed within 24 to 72 hours.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
*Which part is needed? :**
*The reason for this part request :**
*Detailed Message :**
*If the part is missing, please look through all packing materials. Have you looked through all packing materials? :**
*Is the item in the original packaging? :**


Please review our posted policy. When you click on Submit bottom, you have read and agreed our posted policy.

WRONG ITEM RECEIVED

If you think that you receive an incorrect item, please submit the form below. The pictures of the product and the product box with the manufacturer's item number may be needed to help us handle the request promptly. We will email you to request pictures if needed. This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
*Product ID Received :**
(please provide the product number on the product box. It should be located on the top or right below the bar code.)
The description of the wrong item :
Please select a option:	Replace with the product ordered
	Exchange for another Item:

	Others:

*Do you have the original packaging including all manuals & instructions? :**	"YES" is required
(The original packaging & manuals and instructions are required for all returns.)


Please review our posted policy. When you click on Submit bottom, you have read and agreed our posted policy.

ITEM LOST IN TRANSIT

If you did not receive your package but the shipping carrier indicated that your package was delivered, please submit the form below.

This request will be reviewed within 24 to 72 hours Monday through Friday.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
Tracking Number :
*The detailed description of the issue :**
*Have you checked with your family members and your neighbors? :**	"YES" is required


Please review our posted policy. When you click on Submit bottom, you have read and agreed our posted policy.

DAMAGED ITEM RECEIVED

Our products are well-packed. Shipping damage is very rare. Please contact us within 5 business days of receipt of product if damaged merchandise is received. We provide no charge product replacement in the event of damage due to shipment if the damage procedure is followed.

If damaged merchandise is received, please submit the form below. The pictures of the product and the shipping box may be needed to help us handle the request promptly. We will email you to request pictures if needed.

This request will be reviewed within 24 to 72 hours Monday through Friday.

(This request form is not for defective item. If the item is defective, please click here to submit request.)

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
*The detailed description of the damaged item :**
Please select a return option:	Replace with same item
	Replace the part:
	Request refund only (This will be fall under our regular return policy whereby original outbound shipping will be deducted from refund.)
*Was the outer shipping box damaged? :**
(This is the shipping box where original shipping label is attached) :
*Have you notified the shipping carrier (UPS, FedEx or others) regarding this damaged package? :**
*Do you have the original packaging including all manuals & instructions? :**
(The original packaging & manuals and instructions are required for all returns.)

Grandfather / Floor Clock Setup Request

If you would like to request IN-HOUSE SETUP for your grandfather clock, please click here to submit the request.

We provide Free In-House Grandfather Clock Setup for Most Grandfather clock purchases. Please click this link to view the details information

GRANDFATHER SETUP REQUEST

Grandfather clock setup is very easy! Normally, it will take only around 10 to 15 minutes to setup your grandfather clock. A setup DVD is included with your purchase for most grandfather clock purchase. Please click this link to view the grandfather clock setup video from the manufacturer (It will take a few minutes to open this link).

If you need the grandfather clock setup service, please submit the form below. Normally, we will schedule the clock expert to set up your grandfather clock for you within 5 to 10 business days after your grandfather clock is delivered.

This request will be reviewed and responded within 24 to 72 hours.

*First Name :**
*Last Name :**
*Are you the card holder? :**
*Email :**
*Day Time phone# :**
Night Time Phone# :
State :
Zip Code :
*Invoice Number :**
	(Starting with 266, 366 or 367, 566, 766 or 866)
Invoice Date :
product Id Ordered :
Quantity :
Has the grandfather/Floor clock been delivered?:	Yes
	No, Estimated Delivery Date:

*Detailed Message :**


Please review our posted policy. When you click on Submit bottom, you have read and agreed our posted policy.